The Inbound Playbook

Why Emotional Intelligence (EQ) Will Have High Value In Workplaces Of The Future.

Posted by Andy Fox on 9 August 2017

Did you know ‘Emotional Intelligence’ (EQ), is predicted to be one of the top 10 skills in the workplace by the year 2020? 

World Economic Forum’s Report, The Future of Jobs made this prediction on the basis of an extensive survey of Chief Human Resource Officers and Strategy executives from leading global employers, representing over 13 million employees, across 9 broad industry sectors. 

We’re all aware of the fact that in recent times, rapid growth in transformative technologies such as advanced robotics and autonomous transport, artificial intelligence and machine learning, advanced materials, biotechnology and genomics – have radically transformed the way we live, work and behave in this world. 

Given the disruptive nature of these futuristic technologies, we will no longer be driving our cars or public transports in the near future – the advent of already highly promising self-driving Google cars is a peek into that future. 

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Topics: Emotional Intelligence

Emotional Intelligence: The Key Element In High Performance Leadership!

Posted by Andy Fox on 6 June 2017


Have you ever bought a major item, such as a car, home or even a mobile phone from a salesperson you didn’t quite trust or like? I guess not. And the reverse it seems, is always true – we buy things from people we like or trust. 

Daniel Kanneman, a Nobel laureate and author of the best-selling book, Thinking, Fast and Slow, found through his study on psychology and behavioural economics that -  people would rather do business with a person they like and trust rather than with a person they don’t,  even if the person is offering better products at lower prices. 

Now, that clearly is a story where - people skills of a sales rep is winning the heart and mind of the buyer, even though ‘rationally’ one would reject the product as it was priced much higher than the regular rates. People skills which exudes confidence, composure, trustworthiness, likability and the ability to understand the buyer’s viewpoint and emotions. In other words ‘Emotional Intelligence’! 

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Topics: Business, Emotional Intelligence, Performance